Please read these “Terms And Conditions” carefully. If you have any questions please e-mail or call us.

These Terms and Conditions come into affect on submission of your order.

These terms are apply to “You” "Your" (the customer) and “Us”, "We", "Ourselves" (South Wales Promotional Models) as the supplier forming a contract (Order) between both parties and are covered by the “Distant Selling Act”.

We reserve the right to cancel any order / contract at any time during the ordering process without reason and return any payment made following a notification to you from ourselves.

Privacy Policy

All information supplied to South Wales Promotional Models will not be divulged to any "third party" without either the consent of the individual concerned or a court summons.

Credit card information is not stored electronically at our office on any databases and online payments via credit card are only stored partially on our secure payment provider web server until your order is processed, then deleted. E-Mail addresses are never given to "third parties" though may be used on occasion for mailing purposes from ourselves with relevant offers / information. You can opt out of this by unsubscribing from the Newsletter/mailing service in your account set-up or by sending Us an email stating 'Unsubscribe Me' in the subject line. Telephone numbers entered are not given to third parties and are only used when we see a need to speak to you directly.

Prices

All prices listed are subject to change at any time as are our special offers / promotions. Prices and offers selected as part of your order will be honoured and not affected by any price / offer changes made subsequent to your order being placed.

Payments

Payment for goods must be made before any items are shipped, any payments made by any form of Post / Courier are at your own risk and we cannot be held responsible for any payments that go missing in the post. Acceptable payment methods are detailed on the website under “Payment Details”. We will return any incorrect payment methods received to the address with payment, if no address is included payment will held until we are contacted. Credit card payments made online are through our SSL connection for you security (please see privacy statement above).

Cheque payments may be subject to a clearing period, which can be up to 10 days at our discretion. Incomplete (short) payments will result in your order being held awaiting the shortfall to be met or returned if requested.

Credit / Debit cards are not charged until the despatch of your order.

If any orders placed are deemed to be at risk from fraud we may ask you to provide proof of ownership of credit / debit card or may request your card company contacts you to confirm purchase.

Communication

Nearly all communication is made via e-mail so please ensure a valid working account is used and check your mail if you are expecting a message from us. If you use one of the free e-mail services such as “Yahoo” or “Hotmail” and are expecting an e-mail from us please check your “Bulk” folders as sometimes your mail program can put our e-mails into there. If you use any kind of “Spam Filter” requiring us to register to send you mail then unfortunately we cannot do this, please ensure you add our domain “swpm-web.com” and "swpm.org.uk" to your mail filters to allow mail through. You can always contact us by the telephone on the numbers listed on our website. We may contact you by phone if there is a problem with your order. All e-mail communication is deemed as “not secure” therefore any sensitive information must not be included with such communication i.e. credit card numbers. South Wales Promotional Models cannot be held responsible for any information transmitted in this way becoming compromised by a third party.

Orders

You can place your order Online, by Telephone, Fax or by Post. As most of our items are unique we request all of our customers to reserve stock before sending / making any payments. Online orders and phone orders are reserved automatically at the time of order, any orders sent by Fax or Post require the stock to be reserved first by Phone / E-mail. If you send a payment without placing your order first we may not be able to fulfil your order and in this case will return the payment.

Postage Costs

UK Orders

Postage costs are detailed on our website and are subject to change without notice but not once your order has been submitted. Our model prices are quoted with postage and insurance included for one model only. Should you make multiple purchases then you should contact Us to discuss the postage costs before placing your order. If you have ordered multiple items and do not contact Us then the inclusive displayed cost for each model will apply.

International Orders

After submission of your order we will advise you of postal charges by e-mail, you can then accept charges or cancel your order if deemed to expensive.

Delivery

Orders are despatched by methods at our discretion and advised accordingly.

Usage

It is the customers responsibility to use any goods purchased from ourselves in the manner they are intended to be used observing safe practices at all times. "South Wales Promotional Models" cannot be held responsible for the miss-use of any item supplied.

Returns

All returns must be agreed by Us before being accepted.

If you are un-happy with your purchase or have a change of heart please advise us within 14 days of receipt. Items will be accepted back as long as they are in a re-saleable / un-opened condition and therefore should be packed carefully to avoid damage, please include the original order number and or despatch note (for faulty goods see section below).

Faulty Goods

If upon receipt of your order an item supplied by ourselves is faulty, parts are missing or item was misrepresented on our website please contact us within 14 days of receipt. After discussing the nature of the fault with you we will provide a replacement product or a refund following receipt of the faulty goods by Us. Please ensure that the goods are well packed before returning them. We will refund any postage costs following receipt of the goods. We will only refund “Reasonable” postage costs and not expensive courier or special delivery options. Upon receiving any faulty goods and following their inspection we will despatch the replacement or refund your payment and postage cost. Please allow up to 14 days for the delivery of replacement goods and up to five working days for processing refunds.

Customers are responsible for the safe return of goods to ourselves and should use a suitable postal method covering any financial loses if goods are lost or damaged in the post. Suitable packing should be used (although we advise against “Brown Paper”) and items must be returned suitably packed in a “box” and sent by: a) Recorded Post for low value items or b) Standard Parcels with enhanced compensation for expensive items, both methods of which are deemed suitable refundable postage options.

Refunds

Refunds will be made via the original payment method but not including the postage costs in returning the item to us if it is a “change of heart” item but are included if item is deemed as faulty, we will converse with you during this process.

Cancellation Of Order

You have the right to cancel any order that is currently un-processed / despatched or in the case of “International Orders” on receipt of postage quote if deemed too high. We advise this is done by phone but e-mail is acceptable but not guaranteed. We will confirm your cancellation via e-mail or phone.

Order Amendments

To guarantee any order adjustments before despatch please use the phone or e-mail. Amendments by e-mail are usually sufficient but may be subject to a time overlap if we have processed your order before receiving your e-mail. In this case the return procedure above will be used. We reserve the right to cancel the “incorrect” order and request you re enter your order with the correct items.

UK TAX (VAT)

South Wales Promotional Models is not currently VAT registered and therefore does NOT currently add VAT to orders.

International Orders (Outside The UK)

You may be required to pay customs / import charges on your goods. This is totally outside our control and you should check with your local customs department if un-sure. In some countries these charges can be very high so we advise finding this out before placing an order. We cannot declare orders as “Gifts” or reduce declared values to avoid these charges under any circumstances

Even though most European orders are received in 3 to 8 days and worldwide orders between 5 and 14 days, if there is a delay in receiving the order we cannot do anything until 28 days has elapsed from the date the order was sent.

Re-Deliveries

Parcels returned to us as "Not Called For", "Incorrect Address", "Undeliverable" or "Refused" that are required to be re-delivered will require the actual postage costs being paid before the item is re-sent. This will be advised for acceptance and, if not accepted, the cost of goods alone will be refunded.

Our “Terms and Conditions” do not affect your “Statutory Rights” and are governed by the laws of the United Kingdom.